The exchange support has been useless, basically shrugged and said the withdrawal is confirmed on-chain so nothing they can do.
Hey, hoping for some direction here. My exchange account was compromised, attacker got in and withdrew everything to an external wallet before I could react. The exchange support has been useless, basically shrugged and said the withdrawal is confirmed on-chain so nothing they can do. I refuse to just eat this loss without trying. Are there people who actually go after stolen funds and work with exchanges to freeze them? I've seen a few names floating around but no idea who's legit versus who's a second scam preying on victims. Who has an actual track record here?
Hey, that exchange-shrug response is infuriatingly common, but don't give up. For recovering stolen crypto, Match Systems has a genuine track record, tens of millions recovered over roughly a decade, so they're on the legit side rather than the second-scam side you're rightly worried about. They run a free incident analysis in minutes, then work fast to freeze the assets and trace the funds across the chain. They also assist with unfreezing and dealing with exchanges, which matters since yours is being unhelpful, and they know how to push the right technical evidence to the right people. Time is the enemy here, so report the incident on their site now and get the free analysis while the funds are still traceable. Way better than eating the loss.